Privacy Policy & Terms of Service
Last updated: April 2026
Part One: Privacy Policy
Shamanic Witch (operated by the Oracle, Victoria, Australia) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Shamanic Witch is a private depth-work and coaching practice operating in Victoria, Australia. We offer services including chart readings, private engagements, and mentoring. We are not a registered psychological or health service. Our services are not a substitute for medical, psychological, or legal advice.
2. Information We Collect
We may collect the following personal information:
Your name, email address, and contact details when you enquire or engage our services
Information you voluntarily share in sessions, correspondence, or intake forms — including details of a personal, professional, or biographical nature
Payment information processed through our third-party payment provider (we do not store card details)
Website usage data through cookies and analytics tools (see Section 7)
We collect only the information necessary to provide services to you. You may choose to remain partially anonymous; however, this may limit our ability to work with you in certain formats.
3. How We Use Your Information
Your information is used to:
Deliver and personalise the services you have requested
Communicate with you regarding bookings, enquiries, and follow-up
Maintain private session notes for the continuity of our work together
Process payments and maintain necessary financial records
Comply with legal obligations
We do not use your information for unsolicited marketing without your consent.
4. Confidentiality
Everything shared within our sessions is held in the strictest confidence. We do not discuss, disclose, or share client information with any third party except:
Where you have given explicit written consent
Where disclosure is required by law (including if a court issues a subpoena)
Where there is a reasonable belief of serious risk of harm to you or another person
Session notes are kept privately and securely. They are not shared with third parties, including other practitioners, without your consent.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information is stored using password-protected digital systems. Physical records, where used, are kept securely. We retain client records for a minimum of seven years, after which they are securely destroyed.
6. Disclosure to Third Parties
We do not sell, trade, or rent your personal information. We may share limited information with:
Payment processors (e.g. Stripe, Wise) for the purpose of completing transactions — these providers have their own privacy policies
Service providers who assist us in delivering our services, bound by confidentiality obligations
We do not otherwise disclose your information to any third party without your consent.
7. Website Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and not linked to individual identities. You may disable cookies through your browser settings, though some website features may be affected.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request correction of information that is inaccurate or out of date
Request deletion of your information (subject to legal retention obligations)
Withdraw consent to communications at any time
To exercise any of these rights, please contact us at the address below. We will respond in writing within 30 days.
9. Contact for Privacy Matters
If you have a question, concern, or complaint regarding your privacy, please contact us at: hello@shamanicwitch.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at shamanicwitch.com. Continued use of our services following any update constitutes acceptance of the revised policy.
Part Two: Terms of Service
Please read these Terms carefully before booking or engaging any service offered through Shamanic Witch. By booking a session, purchasing a service, or engaging in any paid arrangement with us, you agree to be bound by these Terms.
1. Nature of Services
Shamanic Witch offers depth-work facilitation, numerology readings, chart consultations, and private mentoring engagements. These services draw on frameworks including Jungian depth psychology, somatic awareness, shamanic traditions, and proprietary numerology systems.
Our services are offered as depth-work and coaching — they are not psychological therapy, medical treatment, or clinical counselling. We are not registered psychologists, therapists, or medical practitioners. Our services do not constitute professional mental health treatment.
If you are currently experiencing a mental health crisis, please contact a qualified mental health professional or crisis service.
2. Eligibility
Our services are available to adults aged 18 years and over. By booking, you confirm that you are 18 or older and are legally capable of entering into a binding agreement.
3. Bookings and Payment
All services must be paid in full prior to or at the time of booking, unless otherwise agreed in writing
Payment confirms your booking and constitutes acceptance of these Terms
Prices are listed in Australian Dollars (AUD) unless otherwise specified
We reserve the right to adjust pricing with reasonable notice
4. Cancellations and Rescheduling
We understand life happens. Our standard policy is:
Cancellations with more than 48 hours notice: full credit toward a future session
Cancellations within 48 hours: 50% of the session fee is forfeited
No-shows without notice: the full session fee is forfeited
Rescheduling requests made with more than 24 hours notice will be accommodated where possible at no charge
In the event that we need to cancel or reschedule, we will provide as much notice as possible and offer a full refund or rescheduled appointment at your preference.
5. Our Guarantee
We stand behind the quality of our work. If, at the end of our engagement, you do not feel you have been seen more clearly than in any previous coaching or facilitation work, we will not charge you. This guarantee applies to our Ravelin Chamber engagements and is assessed at the conclusion of the agreed scope of work.
6. Confidentiality (Our Obligations)
We hold everything you share in session as confidential. See Section 4 of our Privacy Policy above for full details of our confidentiality obligations and the limited circumstances in which disclosure may occur.
7. Your Responsibility
You agree to:
Engage with our services honestly and in good faith
Use our services for lawful purposes only
Recognise that outcomes from depth-work are not guaranteed — the work meets you where you are, and results depend in part on your own engagement and readiness
Seek appropriate professional support (medical, psychological, legal, financial) for matters that fall outside the scope of our services
8. Intellectual Property
All materials provided as part of our services — including session frameworks, written reports, numerology charts, and any printed or digital resources — are the intellectual property of Shamanic Witch. These materials are provided for your personal use only and may not be reproduced, shared, or adapted without our prior written permission.
9. Limitation of Liability
To the maximum extent permitted by Australian Consumer Law, our liability for any claim arising from your use of our services is limited to the amount paid by you for the service in question.
We are not liable for any indirect, consequential, or special losses, including decisions you make as a result of our work together. You retain full responsibility for your own choices and actions.
Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
10. Sensitive Material
Depth work can surface material that is emotionally significant, confronting, or unexpected. You engage with our services with the understanding that this may occur. We hold space for this with care, and we ask that you do the same. If at any point the work feels too much, please say so — we will always adapt.
11. Testimonials and Case Studies
We may occasionally share de-identified reflections or themes from our work as part of our public writing or offerings. Your identity will never be disclosed without your explicit written consent.
12. Governing Law
These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
13. Contact
Questions about these Terms may be directed to: hello@shamanicwitch.com